Job Description

Education Qualifications  

• Bachelor’s degree in a relevant field or equivalent practical experience 

• Advanced academic training or certification in user research or a related discipline is a plus 

Experience  

• 5–7 years of experience conducting user research for digital products or services. 

• Experience working with cross-functional teams in Agile or iterative delivery environments. 

• Experience translating research insights into recommendations for product, design, and technology teams. 

• Experience engaging with stakeholders and presenting findings to business and technical audiences. 

Travel Requirements  
Up to 25% of the time Domestic and International Travel 
Knowledge, Skills, and Abilities  

• Strong understanding of user research methods and human-centered design principles. 

• Ability to frame research problems, select appropriate methods, and synthesize insights across studies. 

• Ability to lead both generative and validation research, from early discovery through design and usability validation 

• Skilled at communicating research findings clearly through presentations and written deliverables. 

• Comfortable managing multiple research efforts simultaneously. 

• Proven ability to collaborate effectively across disciplines and influence decision-making. 

• Experience supporting accessibility and inclusive design through research and evaluation. 

• Experience using UX research platforms, collaboration tools, and AI-assisted workflows to support research delivery. 

Want to know more about WWT Digital?  

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $110,000 – $140,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email
taposting@wwt.com .

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#LI-REMOTE

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?  

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. 

Overview  
The Senior User Experience (UX) Researcher partners with product, design, engineering, and client teams to generate insights that inform product direction and improve user experiences. This role is responsible for planning and conducting user research, translating findings into actionable recommendations, and supporting teams in delivering intuitive, effective digital products and services. 
Job Responsibilities  

• Leads user research efforts across one or more products, clients, or Agile delivery teams. 

• Plans and executes qualitative and quantitative research to inform product strategy, design decisions, and prioritization. 

• Selects appropriate research methods based on project goals, timelines, and level of risk. 

• Recruits and coordinates research participants as needed to support planned research activities 

• Conducts usability testing, interviews, contextual research, surveys, and analytics-based analysis. 

• Synthesizes research findings into clear insights and recommendations that teams can act on. 

• Partners closely with product managers, designers, engineers, and client stakeholders throughout discovery, design, and delivery. 

• Advises teams on usability, design validation, and user-centered best practices. 

• Manages multiple projects ensuring deadlines are met and team collaborate to align creative work with overall business goals. 

• Mentors and supports Associate- and Professional-level UX researchers. 

• Contributes to the development and adoption of shared UX research practices and standards. 

• Uses industry-standard research and collaboration tools (e.g., UserTesting, Mural) and incorporates AI thoughtfully into research workflows to improve efficiency, synthesis, and insight generation. 

• Stays current with industry trends and incorporates best practices into research approaches. 

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